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-- 9 Days Until Relay --
Visit #2... and Beyond!
I was watching "Ghost Hunters" the other night. You know the show... two Roto-Rooter guys who search for spooks when they ought to be unplugging toilets. They were stumbling around an old sanitarium in upstate New York in the middle of the night, and to tell the truth, not much was happening. They had a couple of "spooky feelings" and heard a creak or two, but other than that it was snoozeville. I was about to exercise my channel-changing thumb when one of the younger helper-guys gets a frightened look on his face and says "Gaaaa!! What was that!!??".
Go to commercial.
They got me. I sat through several brain-numbing ads only to find out that it was a bat, or maybe just one of their other buddies bumping around in the dark. But they got me to hang on for more...
Now, I'm not suggesting that we build cliffhangers into our Relay site (although that IS and interesting idea...), but we do need to give visitors a good reason to come back. And we need to do that every time they visit.
I noted earlier that to get people to return, we must provide something new and interesting for them to see. So, as I began to build our site I realized that I needed a steady stream of fresh, interesting content. We've come to the right place: a Relay For Life progresses from early efforts at formation all the way to the big event and beyond, producing an endless supply of interesting happenings. I've tried to leverage that right on the Greeting page by featuring information about what was going to happen, what just happened, and by providing useful tools for our Relayers.
Some ideas:
Use every opportunity to post a positive message relating to the Relay. This reinforces our teams while providing fresh, interesting content for the site. Celebrate success! Remember, every dollar raised is a success.
After an item has been on the site for a few days and is ready to roll off, if it's especially interesting then provide a link to it somewhere on the site. Create a page for it if necessary. This adds to the content visitors may explore.
We also had a little fun by running the "Relay Seeker" game. Three times during the year, a seemingly innocent link was temporarily placed on the site (it read "Click Here for More Relay Info!"). Rather than taking the visitor to more information about the Relay, clicking on the link displayed a page congratulating the visitor for finding the "Secret Link". The page included instructions on how to claim a prize by calling or emailing one of the co-chairs.
When it comes to encouraging team captains to use the site, there's no substitute for getting in front of them at every Team Captain Meeting/Relay Rally. Have something to say: what's currently on the site, how to get there, site visit statistics, etc., and ask for suggestions. Be excited and enthusiastic... it's viral... spread a few Relay germs! Additionally, supporting the team captains with good customer service helps grow positive feeling about the online experience.
Very late in the game, I started handing out an "Online Matters" newsletter at each Relay Rally. This summarized what I had just presented, and included the site URL emblazoned across the top. I also made the newsletter available on the site under "Team Captains" on the Nav Bar.
The main lessons I've learned is that the site must be interesting, and it must be absolutely, positively, no-messing-around fresh and up-to-date. I would often pull an event announcement off the site within an hour of its completion. No one wants to visit the site and read about an upcoming fundraiser that happened last week. The site must move forward constantly, just like our efforts to end this disease.
BTW, if you've been to our site in the past and visited again recently, you may have noticed a big change. Last Friday (14 days before Relay), the Greeting page essentially became a poster for the impending Big Event. This is not as much about being fresh and up-to-date, as it is related to the pre-event phase we've just entered. It does help the site to be interesting, tho...
Next time, we'll count some heads. I've just got to get around this corner and... Gaaaa!! What was that!!??
Jon Reynolds
Website Chair, Relay For Life of Greene County
Website: www.relayforlife.org/greenetn
Personal Page: main.acsevents.org/goto/DeboraAndJon
Trackback URL for this post:http://www.relayforlife.org/relay/trackback/5825
jonnymac – June 3, 2009 – 3:08pm
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