Help!
I have multiple participants who are unable to access their participant page in order to send emails and so on. They are all showing as properly registered. They can log in but when they go to the particpant center they get the following message:
This page is available to registered participants only. Please register in order to access this page.
What gives? I've sent emails to our ACS staff contact, accelstream, and now you. Hopefully you will have an answer because I've gotten no response from the others.
I can give you personal access information privately it will help.
Marcy Owens
webmaster
SAAC RFL
Trackback URL for this post:
http://www.relayforlife.org/relay/trackback/5781
May 25, 2009 - 10:56am
- Login or register to post comments
Printer-friendly version
PDF version
Registered participant...or not?
A couple of quick thoughts... Make sure the participants aren't using last year's username and password without having re-registered for this year. Someone can sign on to a Relay site with last year's username, but that's only a first step to registering for this year's event.
Another possibility... Are the participants using a shared user name? Quick check...the "Welcome back, <yourname>" greeting.
I've sent you a private email for additional info. I'll research further...
/Rick
Joined: 2009-03-17