I have a team that registered early before the website was set up to offer the $150 team registration fee.  Now they would like to do the team registration fee, rather than having each participant pay a separate fee because that is how they registered last year.  I can't find any option to change their registration at this point and was wondering what I can do.

Thanks!


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January 21, 2009 - 11:39am
Team registration

Sarah, the solution varies a bit based on how the team initially registered, but the steps are essentially the same.

Use EMC / Customer Service / Manage Teams / <team name> / Manage / Record Team Donation and credit the team with an offline donation of $150 from donor first name Team last name Registration. Future registrants for that team should then opt for the $0 registration option.

The variants are based on whether the Team Captain who started the team paid his / her $10 fee online. In that case, credit the team $140. If the TC paid the registration fee offline, you can always edit the amount of that transaction to $0 (EMC / CustSvc / Manage Participant / <person> ... and find the "gift" record for the offline $10; once the TC is zeroed out, credit the team with the $150.

Of course, all of the above presumes the $150 has indeed been turned in at a Bank Night.

Make sense?

/Rick



January 21, 2009 - 5:01pm
team registration

Thanks Rick, this makes perfect sense.  I know exactly what I need to do.  I appreciate your help!



January 21, 2009 - 5:37pm