Is there anyway for participants to get their donations to show up online when they have donors write a check or give cash?
I tried the little button in the participant center, but none of that got recorded into the online thermomete.
Any ideas? Thanks!
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February 27, 2008 - 1:36am
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FYI, offline donations are
FYI, offline donations are turned on for High Plains but they will not appear until someone goes in through Convio and approves them. There's a chance your event may have decided not to approve them. We are approving them but are wishing we weren't! :) Anyway we can turn that option off now that we've opened that can of worms??
Offline donations
Liz, a quick clarification to David's posts...In South Atlantic Division, we haven't enabled offline donation entry by participants and Team Captains. The same may not be true in High Plains Division. You may want to pass your question by your Staff partner or Michele Hashimoto, Relay Online support for H-P Division.
/Rick
Offline donations can only
Offline donations can only be applied to the Team, The Relay, or the Participant by the Online Chair or the ACS Income Manager only after the money has been turned in and verified.
I should have just posted that so not to confuse you if I did 
Offline Donation Help
David:
So how does one find out who the Online Chair or the ACS Income Manager for their area is? There is nothing listed on the homepage for our Relay event. I am working hard and must admit I am finding this a bit discouraging. It shouldn't be this hard to contact someone for help.
Any help you can give me would be greatly appreciated. I think this is a very worthy cause and really do want to help make a difference.
Thank you,
Nancy
Relay Online help in Texas
Nancy, TX is part of High Plains Division. You can get assistance by emailing Michelle Hashimoto at HighPlainsRelayOnline@cancer.org.
/Rick
http://www.events.cancer.org/
ACS Staff
Try emailing or calling the number listed at the bottom of the home page.
If you’re interested in learning more or receiving an invitation to Relay, please email us at mautrey@newcaneyisd.org or call 281-354-4645.
Or use the "CONTACT" button on the home page of your relay.
Hope this helps you!
Thank you for your help
David:
Emailed yesterday and I called this morning and left a message at that number. I just have to be patient and wait for a response. Thank you for your help. I do appreciate it.
You have a good day and good luck with your event.
Nancy
Offline Donation
The only way I know of is for the ACS Income Manager to verify the check or cash then either enter it him or her self into the system credited to the participant.
Participants can not add to their own totals. If you turn in the offline donation to your ACS Income Mgr, you should have it credited to your goal.
Or the Online Chair with the verification from the ACS Income Mgr can also update your offline donations
Make sense?
Joined: 2008-02-27