Relay Online Chair Network (ROCN)

Duplicate Emails

SherryHensley — Thu, 04 Mar 2010 15:35:36 -0500

When sending emails through Convio, when a participant has registered several people (self, spouse, children) using the same email address, is there some way to indicate that you want a specific email address to receive only onr copy of the email?

Relay Online Chair Network (ROCN)

Facebook Link Problem

hgs137 — Thu, 04 Mar 2010 13:55:38 -0500

I have a participant that registered online and linked her Facebook page. She then went into register another participant and used her information. Somehow her 2 registrations have gotten crossed. She has raised almost $200 so far but it is not showing the right total on her FB page. Got any suggestions as to how to reverse this problem?

Heather Shrewsbury

Online & Team Recruitment Chair

Relay for Life of East Gaston

www.relayforlife.org/eastgaston

Relay Online Chair Network (ROCN)

help documents not loading

kbq72 — Mon, 01 Mar 2010 16:45:12 -0500

The "Send Email" help document in the "Help With Relay Online" page is not loading properly. The other help documents seem to load ok.

Relay Online Chair Network (ROCN)

Help with Forms Library

CarolJamison — Mon, 01 Mar 2010 13:34:01 -0500

I was wondering if you could help me with this. When I upload a document to the site, it becomes a secure link. How do I "un"secure it so the documents are viewable for everyone/anyone? I didn't realize this until someone wrote saying they can't open some of the forms I uploaded. I've been all over the manual and website but can not find anything noting how to do this. I never have problems with the images. Its solely the documents. I've been forced to recreate documents too which is frustrating. Thanks in advance for your help!

By the way, JontJack...Thank you for telling us about emailmeforms.com. I LOVE IT and used ideas from your site. It's a great tool and I highly recommend it. SUPER EASY TO USE!

Relay Online Chair Network (ROCN)

Changing Registration Type

CarolJamison — Fri, 26 Feb 2010 22:35:18 -0500

I've recently experienced a few participants who registered to pay by cash; but, now want to register by credit card. I revised their "participation type" to "Early Bird paid by credit card" but discovered the site does not ask for the credit card info. So I tested the process using my own registration and altered it to reflect payment by credit card. When nothing happened, I thought it might ask for my credit card info when I try to log in again the next time. This didn't happen either. I also thought maybe I would get an email notifying me that someone changed my registration type and requiring me to return to the site and submit my credit card info. This didn't happen either.

Relay Online Chair Network (ROCN)

Email addresses and web urls don't create automatic link when editing

DebbieM — Thu, 11 Feb 2010 11:04:59 -0500

Hi,

I'm from Great Lakes Division, but wondering if anyone else is experiencing links not being automatically created when you are editing your site and type an email addresss or url in the WYSIWYG editor?

Thanks,
Debbie
Online Chair, Relay For Life of Dearborn
www.relayforlife.org/dearbornmi

Relay Online Chair Network (ROCN)

Links embedded at end of Plain Text emails

joe.hart — Thu, 11 Feb 2010 00:21:06 -0500

Hi,

I imagine this has been asked before, but I can't seem to find an answer. Whenever I send out my coaching / recruitment e-mails, the HTML versions look great, but the Plain Text versions have a bunch of "links" embedded at the bottom of them. These aren't inserted by me, they're automatically placed there as a "footer" (similar to the links on the HTML version). What purpose do these links serve in a Plain Text email? Not only do they clutter up the text, they're not even formatted nicely.

How can I disable them from showing up?

Thanks,

Joe

Relay Online Chair Network (ROCN)

How to add a website link to greeting page or a customized page?

crazy4relay — Tue, 09 Feb 2010 13:48:02 -0500

I am trying to add a link to our event's Facebook Fan Page. However the toolbar button "add link" is not available....won't let me click on it. Help please!!

Relay Online Chair Network (ROCN)

Anyway to delete event gifts that were entered erroneously?

gidgetvt — Tue, 02 Feb 2010 18:14:55 -0500

In mucking my way around entering participants, I somehow entered 7 event gifts that should not been recorded as such. Is there a way to back these out of the database?

Relay Online Chair Network (ROCN)

Dog Bone Cutout

cadico — Sun, 31 Jan 2010 10:03:46 -0500

I am looking for dog bone cutouts that I can use as a fundraiser. My local vet would like to sell each cutout for $1 and paste his walls in "dog bones" that people can write in memory or in honor of a loved one. I know I can hand cut a billion of these but I was wondering if you knew of somewhere that sold these cutouts in a packet or something.

Relay Online Chair Network (ROCN)

forum problem

jontjack — Sat, 30 Jan 2010 12:25:44 -0500

what is wrong with the forums? I am unable to post responses to any posts. I seems I can post new ones but not responses.

Online Chairs/Online Event Managers

Social Networking Page

audreylois — Thu, 21 Jan 2010 15:24:23 -0500

I want to add the social networking page to my nav bar. Can anyone out there tell me where to find it and how to add it? Thanks

Audrey Fitzgerald

Online Chair for Cape Coral Florida Relay for Life

Relay Online Chair Network (ROCN)

Crystal Reports

tracy.drain — Wed, 20 Jan 2010 22:37:24 -0500

Is there any way to be able to build our own Crystal Reports and link to the active database? The reports that are preset in our event manager will either be missing one field that is needed or have more than what is requested. If it is more data, I just export to excel and spend time cleaning it up. But if it is missing then I have to run multiple reports and merge into 1 file and if no reports have the necessary field, then i have to manually go in to each record to pull the data ie username and copy/paste into excel. So it would be helpful to extract only the fields I need by having a direct link to the database. But it was also upsetting when this years reports doesnt have all the ones for last year. I can sign in to 2009 and see them but of course that will only run off of the old FY data and not the current. Our local community manager last year said that if we wanted a custom report we woul

Relay Online Chair Network (ROCN)

Changes on webpage

TrishChernock — Mon, 18 Jan 2010 21:14:05 -0500

Hello! I am new to this and I really have no idea how to make changes to my Relay's website. Can anyone give me a hand??? Much appreciated. I can not even see where I would go to make any changes.

Relay Online Chair Network (ROCN)

Editing photos to be a slideshow for the website.

CarolJamison — Thu, 07 Jan 2010 00:13:08 -0500

Does anyone know how to add a slideshow of pictures onto the website? Thank you for your help!

Relay Online Chair Network (ROCN)

Site is not working

natalie.jones@cancer.org — Wed, 09 Dec 2009 12:22:58 -0500

When I go to http://www.southatlanticrocn.org, the page cannot be displayed. Is the site down?

Relay Online Chair Network (ROCN)

Coaching emails in yahoo email

jontjack — Fri, 04 Dec 2009 09:42:51 -0500

When I send out coaching emails I always send out the test emails. I send them to a hotmail address read through Windows live and a yahoo email read in the yahoo web email version. The yahoo version drops the line breaks between paragraphs. To overcome this my first thought was to add another line break. Well this does work for yahoo but I end up with an extra break in other email readers. Has anyone else run into this or similar problems.

I thought I had discovered a way to fix it using html last year but can't remember it now. My new work around is to format each email as a table of one column and many rows. I just leave a blank row between each paragraph and don't format the table in anyway. This seems to work but is a little tedious.

Thanks

Jon

Relay Online Chair Network (ROCN)

Awards

TrishChernock — Mon, 23 Nov 2009 09:01:42 -0500

I am interested in hearing some of the awards that other Relays give out. We just started doing this last year, and it was a huge hit. But, being the chairperson for the awards committee, I can only think so far. What are some ideas, thoughts, suggestions? I am open to anything!!!!!!!!!

Relay Online Chair Network (ROCN)

Help with face book idea

Lisa Snider — Sun, 22 Nov 2009 13:43:14 -0500

I have set up a Facebook Fan page with events also. Now this is great exposure and I am sure we will get a lot of fans that will be directed to the Relay site and to see all our fundraising events. But we would like to get more teams and relayers from this. I have some incentive prizes that can be used as prizes but can't come up with how we will know a FB friend starts a new team first to win? Any ideas?

Relay Online Chair Network (ROCN)

Newsletter Link on our RFL Website

SherryHensley — Tue, 03 Nov 2009 12:33:11 -0500

We uploaded our October Newsletter with a link (https://secure3.convio.net/tacs/site/TREM/October_2009.pdf?tr.emgmt=fr_doc_download.verList&docID=108790&verID=2&cmd=download&fr_id=24730) on our Newsletters webpage, but it can only be viewed if you are logged in. In looking @ newsletters on other RFL websites, I notice that their links begin with http not https. How do I fix this so that the newsletter can be viewed without logging on to the website? Thanks for any help you can give.

Relay Online Chair Network (ROCN)

Adding Event Managers

Nancy Caine — Mon, 14 Sep 2009 11:32:13 -0400

What's the new protocol for adding new Event Managers? I looked for the Help Desk Ticket on the new website, but couldn't find it.

Thanks!

Relay Online Chair Network (ROCN)

Calendar

DebbieJones — Wed, 02 Sep 2009 19:17:37 -0400

I have put a calendar on my Relay's website using www.calendars.net. It can be set up with an administrator to add all of the entries, or it can be opened so anyone can add info. I linked it to a page I created for the left navigation bar. When you click on the page, up pops the current month on the calendar - with the next twelve months listed across the top so you can select any month. I entered planning committee meetings for the year, team meetings, and already have some fundraisers on it. There is also an option to create a recurring fundraiser - enter the info once and it is automatically placed on the days selected. When entering information, you can assign colors for different events, i.e.

Relay Online Chair Network (ROCN)

Webpage setup

mbowens4 — Sun, 30 Aug 2009 19:33:52 -0400

I was told to do the updating prior to site going live on Sept 1st, but when I access the new site with the log-in information I was given there is no event manager tab! Help, where in the world is the 'event manager'?

P.S. Love the new site!

Marcy Owens

Co-Chair SAAC & On-line Chair

Relay Online Chair Network (ROCN)

Facebook Application within Participant Center

rrshannon — Sun, 30 Aug 2009 00:43:47 -0400

I am the Co Chair for my local Relay, I also participated in another Relay a few months ago. The other Relay had a Facebook Application that added the themometer to your facebook Page. My Local Relay when I log in we don't have that option. Anyone know if there is somewhere the online chair needs to go to turn on that option?

Robin Shannon
Co-Chair RFL Lake Elsinore

Relay Online Chair Network (ROCN)

Anyone ready for 2010 yet?

DelawareQuilts — Mon, 24 Aug 2009 18:07:20 -0400

I'm getting there myself and anxious for another Relay year to start! Can't wait to see the new sites up and running, and people signing up, and money rolling in.... YEA RELAY!

Marge aka Delaware Quilts aka on-line chair of http://www.relayforlife.org/eastsussex

Relay Online Chair Network (ROCN)

Counter

audreylois — Mon, 10 Aug 2009 18:53:33 -0400

I would like to put a "COUNTER" at the bottom of our relay page so I can keep track of how many people visit the site.

Can anyone walk me through how to do this?

Thanks!

Audrey Fitzgerald

Relay Online Chair Network (ROCN)

Relay store button

lah1032000 — Mon, 15 Jun 2009 18:50:55 -0400

i see that most of the relay homepages have the button for the relay store. i recieved the mailer today about how shopping through that button can get more money donated to your event. my site does not yet have this shopping button. is this something that the staff must do or is this something i can do through the emc? if it helps, i am eastern division.

Relay Online Chair Network (ROCN)

Looking for more Relays to participate in Relay Around the World on June 26, 27, 28! Come on Down!

relaydivajuli — Fri, 05 Jun 2009 17:36:34 -0400

Picture this...Relays taking place all around the world on the same day, sharing their experiences together. Celebrating Survivors, Remembering those we've lost to cancer and Fighting Back against the disease...together!

RelayForLife.org Site Moderators

jBlog: Y'all Come Back Now, Ya Hear?

jonnymac — Wed, 03 Jun 2009 15:08:51 -0400

-- 9 Days Until Relay --

Visit #2... and Beyond!

I was watching "Ghost Hunters" the other night. You know the show... two Roto-Rooter guys who search for spooks when they ought to be unplugging toilets. They were stumbling around an old sanitarium in upstate New York in the middle of the night, and to tell the truth, not much was happening. They had a couple of "spooky feelings" and heard a creak or two, but other than that it was snoozeville. I was about to exercise my channel-changing thumb when one of the younger helper-guys gets a frightened look on his face and says "Gaaaa!!

Online Chairs/Online Event Managers

Team Captain is not Linked to Individual page from 2009 teams page

cppfeiffer — Thu, 28 May 2009 21:01:10 -0400

Hi Rick -

One of our team captains disappeared from the roster. She was somehow switched to private, so I switched her back to public. She now appears on the roster and as the team captain again but her name is not linked to her personal page from the 2009 Teams page. She is, however, linked from the Team page roster.

http://main.acsevents.org/site/TR/RelayForLife/RFLFY09SA?pg=teamlist&fr_id=13022

Class of 2015 Team captain

Thanks for any insight you might have.

Claudia Pfeiffer

Front/Royal Warren Co. Relay for Life

www.frwcrelay.org

Relay Online Chair Network (ROCN)

jBlog: If You Build It, Will They Come?

jonnymac — Thu, 28 May 2009 20:52:33 -0400

-- 15 Days Until Relay --

It's the tree falling in the forest thing. We spend time and energy building the site, but will anyone show up? A cool site that no one sees would be frustrating.

Think about web sites you regularly visit... what got you there in the first place? Why do you keep going back? I don't know about you, but unless I'm using a reference, the reason I return to a site is to see something new. If I go there and find the same thing as before, it's unlikely that I'll go back... at least not anytime soon. On the other hand, if I return to a site and discover new and interesting things, and that happens the next time as well, then I'll probably return.

The same is true for our Relay sites.

Online Chairs/Online Event Managers

jBlog: Promoting Fundraisers

jonnymac — Tue, 26 May 2009 16:35:31 -0400

-- 17 Days Until Relay --

We're going to Relay in a little over two weeks... it's hard to believe!

I described the "Recent FUNdraisers" Greeting page section in my previous post, so this is probably a good time for a few thoughts about fundraisers. I seems to me that promoting fundraisers to the public and to the teams is a key function of the Relay web site, especially during the extended fundraising period leading up to the Relay event (I think I called this the third phase in an earlier post). Because of their importance, I try to promote each fundraiser in four ways: on the Nav Bar, on the Calendar, on the main canvas, and via email.

First, as soon as I learn of a fundraiser and get the basic info, it gets an entry under the "Fundraisers" section on the Nav Bar. I arrange entries in descending order by date, and only remove it once the fundraising event has occurred.

Online Chairs/Online Event Managers

WYSIWYG and HTML Editors Issue?

jonnymac — Mon, 25 May 2009 21:05:34 -0400

Hi All,

I've been experiencing an issue when switching between the WYSIWYG and non-WYSIWYG editors. I'll send this to our community rep tomorrow, but I wondered if anyone else is running into the same thing.

Essentially, changes made via the HTML (non-WYSIWYG) editor are lost when switching back to WYSIWYG. For example, every time I make a change to the Greeting page via WYSIWYG, I must then re-insert YouTube embed code via the HTML editor. I've had the same problem with code inserted for a PhotoBucket gallery.

Has anyone else seen this? Am I using the wrong procedure, or is this a bug? I've experienced it on two different WinXP machines, and on three different pages. The procedure listed below reproduces the issue.

Thanks for any help!

Online Chairs/Online Event Managers

Please register to access this page

mbowens4 — Mon, 25 May 2009 10:56:48 -0400

Help!

I have multiple participants who are unable to access their participant page in order to send emails and so on. They are all showing as properly registered. They can log in but when they go to the particpant center they get the following message:

This page is available to registered participants only. Please register in order to access this page.

What gives? I've sent emails to our ACS staff contact, accelstream, and now you. Hopefully you will have an answer because I've gotten no response from the others.

I can give you personal access information privately it will help.

Marcy Owens

webmaster

SAAC RFL

mbowens@verizon.net

Relay Online Chair Network (ROCN)

jBlog: Adding Rooms

jonnymac — Sun, 24 May 2009 23:17:37 -0400

-- 19 Days Until Relay --

Now that the foundation is in place, it's time to do some framing.

Visitors land on the Greeting page, so that page deserves appropriate attention. I decided that each of the main groups that would (I hoped) be coming to the site needed a focal point... something that said "Hey! This spot's for you!". The default Nav Bar sections provide focal points for the public, including "Event Information" and "ACS Programs". To this I added a "Mission" section to house information presented by our Mission Delivery Chairperson at the monthly Relay Rallies.

Online Chairs/Online Event Managers

Using Batch uploading during event

DelawareQuilts — Sun, 24 May 2009 10:14:08 -0400

I want to report that I used the batch upload technique for uploading the majority of our Relay night funds, and it went smoothly and quickly and I could not have been happier. We did not have internet at our event so I had to come home and enter data. I only missed about an hour and a half of Relay fun, and returned to the event with all the reports and information we needed for closing ceremonies.

Thanks Rick for creating this wonderful tool and thanks for ALL you have done for ACS and Relay For Life.

Marge aka Delaware Quilts

Relay Online Chair Network (ROCN)

jBlog: Laying a Foundation

jonnymac — Tue, 12 May 2009 22:22:52 -0400

-- 31 Days Until Relay --

The Relay was progressing, our team members were out there in web-land, but they had no compelling reason to come to our site. Pretty much the same was true for all the groups I mentioned earlier. It was time to give them what they needed...

Ya gotta have tools, and ya gotta know how to use them. So, after Convio training delivered by Elise (our outstanding ACS Community Rep) I immediately created a "Forms" section on the Navigation Bar, uploaded some forms to the Event Library, and set about hooking them up.

Online Chairs/Online Event Managers

Luminaira issue on line

DelawareQuilts — Sun, 10 May 2009 09:34:42 -0400

I was very careful and deleted all the links allowing online purchases of luminaria as recommended. However at the event several people could not find the luminaria they had purchased online the morning of the event, three days after I did away with online luminaria orders. I had forgotten that there was a luminaria purchase button on each individual participant’s page. I could not figure out how to disable that button meaning people could still be buying luminaria after the event.

Something to check into for next year.

Relay Online Chair Network (ROCN)

Convio Participant Registration through EMC ?

relaynerd — Tue, 05 May 2009 16:59:56 -0400

Hi, Everyone:

I was just wondering if participant registrations being entered through the EMC are still not filtering through to ACS's databases. I want to make sure that I tell the online chairs I mentor to keep the participant and survivor registration forms that are entered through the EMC need to be separated from the ones entered through the front end so there are no duplicates entered by our ACS Staff Partners.

Any help with this question will be greatly appreciated.

Thanks.

Nicole.

We did not start this war but we will fight it!
Our threat level is PURPLE.

Relay Online Chair Network (ROCN)

jBlog: To Everything There Is A Season

jonnymac — Tue, 05 May 2009 09:37:11 -0400

-- 38 Days Until Relay --

I've got to admit that when I first got involved in this, I didn't know how this Relay thing really worked. As I noted earlier, my company's team is very active throughout the year with various fundraisers and mission activities, so I was at least familiar with what I thought was the overall idea. Turns out I had only glimpsed the whole picture...

The 2008 Relay fell in a period between Debora's major surgeries, so we were able to attend our first Relay event in June, and we were very impressed. People were having a lot of fun, but they were also passionate, respectful, and obviously dedicated to the idea that every person can contribute in their own way to removing cancer from the human condition. The Relay obviously capped much previous effort and activity.

Online Chairs/Online Event Managers

jBlog: What's It All About, Alfie?

jonnymac — Mon, 04 May 2009 13:56:57 -0400

-- 39 Days Until Relay --

One of the first conversations I had with Tom and Nicki, the Relay Committee co-chairs was "what is the purpose of the web site?" What's it for? What's it supposed to do? Who's it for? We looked at each other in bemused puzzlement and discussed it a bit, and decided on several documents to make available. This got me thinking, and I eventually sat down to work on a list (as I am prone to do).

It seems to me that it's not a simple matter. Ultimately, the purpose is to help in the fight against cancer... but how would this web site help in that effort? In its own small way, what is its role?

Online Chairs/Online Event Managers

jBlog: Hello and Why I'm a ROC-er

jonnymac — Sun, 03 May 2009 08:19:39 -0400

-- 40 Days Until Relay --

Hello! This is Jon Reynolds in East Tennessee... I'm the Website Chair for the Relay For Life of Greene County. We live in the foothills of the Southern Appalachians, near the intersection of Tennessee, North Carolina, and Virginia. It's a pretty place... please stop by and visit us at www.relayforlife.org/greenetn !

It's now just 40 days until Relay, and I thought that it's high time to introduce myself and share some thoughts about my experiences this year as the Relay's website chair.

On top of my mind is how I got involved in all this.

Online Chairs/Online Event Managers

Relay Site Down?

jonnymac — Wed, 29 Apr 2009 13:37:51 -0400

Our Site: www.relayforlife.org/greenetn

or http://main.acsevents.org/site/TR?pg=entry&fr_id=15420

Network Solutions is reporting that "This Site is Under Construction and Coming Soon."

Same seems to be true of the High Plains Division support site.

What's (not) up?

- Jon Reynolds
Website Chair
Relay For Life of Greene County, TN

Online Chairs/Online Event Managers

sponsor logo

slickrick101 — Sat, 25 Apr 2009 23:54:35 -0400

I saw a relay site where on their home page they changed the celebrate home fight back logo in the upper left corner to an animated gif of sponsor logo's. I know how to make the animated gif and can rezise it if needed but how to I make it show up on the website. When I choose edit on the home page it only lets me change the body and not that logo. I'm sure I'm just overlooking something but how do I fix this to my gif image.

Richard

Relay Online Chair Network (ROCN)

Relay website greeting page too wide

bkerber — Sat, 25 Apr 2009 10:51:18 -0400

I dont know what happened, Im sure I did something wrong, but in editing our event greeting page somehow it is so wide now that you cant see all of it. I have tried to grab the edge and drag it smaller but it doesnt do anything.
Please help!

Thanks,

Becky
www.relayforlife.org/mulberryfl

Relay Online Chair Network (ROCN)

Deleting a participant

christigainer — Thu, 02 Apr 2009 15:49:20 -0400

I have had several people register twice and I have made the second registrations both inactive and private. However, our Data entry Lady had trouble with entering a donation because she could still see the inactive participant (there was no way for her to distinguish between the two from the page she was on).

I was wondering if there was a way to delete these duplicates.

Any suggestions would be helpful.

Thanks!

Christi

www.relayforlife.org/berkeleywv

Relay Online Chair Network (ROCN)

How do I correct a Team Name in the Top Teams list?

egarver — Thu, 02 Apr 2009 12:45:04 -0400

On the list showing the top teams, the name showing for our top team is incorrect. When I click on the name, the correct team page comes up, but the name on the list is wrong. Where and how do I fix this?

Thanks!

Esther

Relay Online Chair Network (ROCN)

ROCN Bulletin - Batch data entry app has been fixed

Rick Bodson — Tue, 24 Mar 2009 19:31:47 -0400

Significant error with Batch Data Entry app has been corrected - Updated 3/25/09

Go to the ROCN site Implementation Guide page and download version 0325 of the appropriate batch data entry application for your Event. DO NOT use the prior version 0220.

Background. The Excel batch data entry applications use the Participant_Constituent_ID field to credit offline donations or registration fees to an individual Relayer. In the last few weeks, the CONS_ID has changed from a seven to an eight digit field, e.g., 10001234. The batch data entry application expected a seven digit field, so invalid, e.g., 1234 when the leading 1 is not read, record identifiers were being written to the upload CSV file and the transactions were being rejected and the batch upload "completed with errors".

Relay Online Chair Network (ROCN)

Tshirt totals

CarolJamison — Sun, 22 Mar 2009 02:02:22 -0400

Rick,

I am preparing the total amount of t-shirts we will need to order this year for our event. After viewing all the reports available and speaking with my staff person, can you tell me how I can put shirt "totals" (i.e.-# of smalls, # of medium, # of large, etc). It seems that there would be an easier way than to do all of this manually. With over 2000 registered participants, this would be a daunting task. I'm sure there's a simple solution that I am overlooking. Thank you in advance for your help. Have a great weekend!

Relay Online Chair Network (ROCN)

Adding Facebook as an option to Personal Page

cppfeiffer — Tue, 17 Mar 2009 17:10:58 -0400

Hi,

In another thread (http://www.relayforlife.org/relay/node/5158) a relayer from Randolph City, NC writes ,"I just added Relay to my FB page. There are a couple of ways to do this. One is from your personal page on the Relay site, look for add to Facebook. It then gives you the option to add Relay to your profile..."

I do not see a Facebook option in personal pages for our Front Royal/Warren Co. website. How would I go about adding this option for our website?

Thank you for your assistance.

Kind regards,

Claudia Pfeiffer, Online Chair

Relay for Life of Front Royal / Warren County

www.frwcrelay.org