Welcome to the Relay Online Chair Network (ROCN). Subscribe to this Group to view the Forum and receive Bulletins. If you are in the South Atlantic Region, the 2010 websites are now up and running (YES!!!!).
Scrolling logos: to put scrolling logos on your home page, go to: Event Center/Edit Event Options/Edit Event Options/Related Actions/Edit Advanced Options/scroll down to #13. See link below for an easy way to scroll your logos.
Online training - the next course will be on Customer Service and Reprots (see info below) on Tuesday, November 10th from 6:00-7:30 pm EST. Please see the schedule below for more information and the list of other courses, along with the dial-in phone number and access code. These training calls are being recorded and are now available on our new webpage - www.sarocn.org.
FYI - on the home page, there is a section in red print about attending captains meetings. This text can be changed by going to "Event Center", then "Edit Event Properties". Scroll down to "Sponsor Name (1)" and enter the text you would like seen on the home page. Please note - there is a limit of 240 characters. You are also able to input information on "Sponsor Name (2), Sponsor Name (3) and Sponsor Name (4). But, remember, the more you put on each of these lines, the longer your home page is.
If you need to open a "Help Ticket", just click here!
Keep checking back for more information as it becomes available!
To subscribe, sign in to this site, click on subscribe.
To view the Forum, sign in, scroll down this page. Note the list of links below to popular topics.
To post a question to the Forum, sign in, click on create forum topic. Important: Specify "-SA ROCN" from the Forums pull-down list.
Note: This is volunteer led and is open to all online chairs but be aware that there may be differences in how Divisions implement Relay Online. Guidelines from the Group moderator are based on the practices of the South Atlantic Division.
Links to the most popular ROCN Group topics
Relay Online 2010
Relay Online Support Resources
Tips and techniques on using product functions
Issues / problems / product limitations
Other topics of interest
What's the new protocol for adding new Event Managers? I looked for the Help Desk Ticket on the new website, but couldn't find it.
Thanks!
Nancy Caine – September 14, 2009 – 11:32am
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I have put a calendar on my Relay's website using www.calendars.net. It can be set up with an administrator to add all of the entries, or it can be opened so anyone can add info. I linked it to a page I created for the left navigation bar. When you click on the page, up pops the current month on the calendar - with the next twelve months listed across the top so you can select any month. I entered planning committee meetings for the year, team meetings, and already have some fundraisers on it. There is also an option to create a recurring fundraiser - enter the info once and it is automatically placed on the days selected. When entering information, you can assign colors for different events, i.e.
DebbieJones – September 2, 2009 – 7:17pm
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I was told to do the updating prior to site going live on Sept 1st, but when I access the new site with the log-in information I was given there is no event manager tab! Help, where in the world is the 'event manager'?
P.S. Love the new site!
Marcy Owens
Co-Chair SAAC & On-line Chair
mbowens4 – August 30, 2009 – 7:33pm
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I am the Co Chair for my local Relay, I also participated in another Relay a few months ago. The other Relay had a Facebook Application that added the themometer to your facebook Page. My Local Relay when I log in we don't have that option. Anyone know if there is somewhere the online chair needs to go to turn on that option?
Robin Shannon
Co-Chair RFL Lake Elsinore
rrshannon – August 30, 2009 – 12:43am
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I'm getting there myself and anxious for another Relay year to start! Can't wait to see the new sites up and running, and people signing up, and money rolling in.... YEA RELAY!
Marge aka Delaware Quilts aka on-line chair of http://www.relayforlife.org/eastsussex
DelawareQuilts – August 24, 2009 – 6:07pm
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I would like to put a "COUNTER" at the bottom of our relay page so I can keep track of how many people visit the site.
Can anyone walk me through how to do this?
Thanks!
Audrey Fitzgerald
audreylois – August 10, 2009 – 6:53pm
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i see that most of the relay homepages have the button for the relay store. i recieved the mailer today about how shopping through that button can get more money donated to your event. my site does not yet have this shopping button. is this something that the staff must do or is this something i can do through the emc? if it helps, i am eastern division.
lah1032000 – June 15, 2009 – 6:50pm
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Picture this...Relays taking place all around the world on the same day, sharing their experiences together. Celebrating Survivors, Remembering those we've lost to cancer and Fighting Back against the disease...together!
relaydivajuli – June 5, 2009 – 5:36pm
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-- 9 Days Until Relay --
Visit #2... and Beyond!
I was watching "Ghost Hunters" the other night. You know the show... two Roto-Rooter guys who search for spooks when they ought to be unplugging toilets. They were stumbling around an old sanitarium in upstate New York in the middle of the night, and to tell the truth, not much was happening. They had a couple of "spooky feelings" and heard a creak or two, but other than that it was snoozeville. I was about to exercise my channel-changing thumb when one of the younger helper-guys gets a frightened look on his face and says "Gaaaa!!
jonnymac – June 3, 2009 – 3:08pm
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Hi Rick -
One of our team captains disappeared from the roster. She was somehow switched to private, so I switched her back to public. She now appears on the roster and as the team captain again but her name is not linked to her personal page from the 2009 Teams page. She is, however, linked from the Team page roster.
http://main.acsevents.org/site/TR/RelayForLife/RFLFY09SA?pg=teamlist&fr_id=13022
Class of 2015 Team captain
Thanks for any insight you might have.
Claudia Pfeiffer
Front/Royal Warren Co. Relay for Life
www.frwcrelay.org
cppfeiffer – May 28, 2009 – 9:01pm
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-- 15 Days Until Relay --
It's the tree falling in the forest thing. We spend time and energy building the site, but will anyone show up? A cool site that no one sees would be frustrating.
Think about web sites you regularly visit... what got you there in the first place? Why do you keep going back? I don't know about you, but unless I'm using a reference, the reason I return to a site is to see something new. If I go there and find the same thing as before, it's unlikely that I'll go back... at least not anytime soon. On the other hand, if I return to a site and discover new and interesting things, and that happens the next time as well, then I'll probably return.
The same is true for our Relay sites.
jonnymac – May 28, 2009 – 8:52pm
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-- 17 Days Until Relay --
We're going to Relay in a little over two weeks... it's hard to believe!
I described the "Recent FUNdraisers" Greeting page section in my previous post, so this is probably a good time for a few thoughts about fundraisers. I seems to me that promoting fundraisers to the public and to the teams is a key function of the Relay web site, especially during the extended fundraising period leading up to the Relay event (I think I called this the third phase in an earlier post). Because of their importance, I try to promote each fundraiser in four ways: on the Nav Bar, on the Calendar, on the main canvas, and via email.
First, as soon as I learn of a fundraiser and get the basic info, it gets an entry under the "Fundraisers" section on the Nav Bar. I arrange entries in descending order by date, and only remove it once the fundraising event has occurred.
jonnymac – May 26, 2009 – 4:35pm
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Hi All,
I've been experiencing an issue when switching between the WYSIWYG and non-WYSIWYG editors. I'll send this to our community rep tomorrow, but I wondered if anyone else is running into the same thing.
Essentially, changes made via the HTML (non-WYSIWYG) editor are lost when switching back to WYSIWYG. For example, every time I make a change to the Greeting page via WYSIWYG, I must then re-insert YouTube embed code via the HTML editor. I've had the same problem with code inserted for a PhotoBucket gallery.
Has anyone else seen this? Am I using the wrong procedure, or is this a bug? I've experienced it on two different WinXP machines, and on three different pages. The procedure listed below reproduces the issue.
Thanks for any help!
jonnymac – May 25, 2009 – 9:05pm
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Help!
I have multiple participants who are unable to access their participant page in order to send emails and so on. They are all showing as properly registered. They can log in but when they go to the particpant center they get the following message:
This page is available to registered participants only. Please register in order to access this page.
What gives? I've sent emails to our ACS staff contact, accelstream, and now you. Hopefully you will have an answer because I've gotten no response from the others.
I can give you personal access information privately it will help.
Marcy Owens
webmaster
SAAC RFL
mbowens@verizon.net
mbowens4 – May 25, 2009 – 10:56am
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-- 19 Days Until Relay --
Now that the foundation is in place, it's time to do some framing.
Visitors land on the Greeting page, so that page deserves appropriate attention. I decided that each of the main groups that would (I hoped) be coming to the site needed a focal point... something that said "Hey! This spot's for you!". The default Nav Bar sections provide focal points for the public, including "Event Information" and "ACS Programs". To this I added a "Mission" section to house information presented by our Mission Delivery Chairperson at the monthly Relay Rallies.
jonnymac – May 24, 2009 – 11:17pm
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I want to report that I used the batch upload technique for uploading the majority of our Relay night funds, and it went smoothly and quickly and I could not have been happier. We did not have internet at our event so I had to come home and enter data. I only missed about an hour and a half of Relay fun, and returned to the event with all the reports and information we needed for closing ceremonies.
Thanks Rick for creating this wonderful tool and thanks for ALL you have done for ACS and Relay For Life.
Marge aka Delaware Quilts
DelawareQuilts – May 24, 2009 – 10:14am
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-- 31 Days Until Relay --
The Relay was progressing, our team members were out there in web-land, but they had no compelling reason to come to our site. Pretty much the same was true for all the groups I mentioned earlier. It was time to give them what they needed...
Ya gotta have tools, and ya gotta know how to use them. So, after Convio training delivered by Elise (our outstanding ACS Community Rep) I immediately created a "Forms" section on the Navigation Bar, uploaded some forms to the Event Library, and set about hooking them up.
jonnymac – May 12, 2009 – 10:22pm
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I was very careful and deleted all the links allowing online purchases of luminaria as recommended. However at the event several people could not find the luminaria they had purchased online the morning of the event, three days after I did away with online luminaria orders. I had forgotten that there was a luminaria purchase button on each individual participant’s page. I could not figure out how to disable that button meaning people could still be buying luminaria after the event.
Something to check into for next year.
DelawareQuilts – May 10, 2009 – 9:34am
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Hi, Everyone:
I was just wondering if participant registrations being entered through the EMC are still not filtering through to ACS's databases. I want to make sure that I tell the online chairs I mentor to keep the participant and survivor registration forms that are entered through the EMC need to be separated from the ones entered through the front end so there are no duplicates entered by our ACS Staff Partners.
Any help with this question will be greatly appreciated.
Thanks.
Nicole.
We did not start this war but we will fight it!
Our threat level is PURPLE.
relaynerd – May 5, 2009 – 4:59pm
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-- 38 Days Until Relay --
I've got to admit that when I first got involved in this, I didn't know how this Relay thing really worked. As I noted earlier, my company's team is very active throughout the year with various fundraisers and mission activities, so I was at least familiar with what I thought was the overall idea. Turns out I had only glimpsed the whole picture...
The 2008 Relay fell in a period between Debora's major surgeries, so we were able to attend our first Relay event in June, and we were very impressed. People were having a lot of fun, but they were also passionate, respectful, and obviously dedicated to the idea that every person can contribute in their own way to removing cancer from the human condition. The Relay obviously capped much previous effort and activity.
jonnymac – May 5, 2009 – 9:37am
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-- 39 Days Until Relay --
One of the first conversations I had with Tom and Nicki, the Relay Committee co-chairs was "what is the purpose of the web site?" What's it for? What's it supposed to do? Who's it for? We looked at each other in bemused puzzlement and discussed it a bit, and decided on several documents to make available. This got me thinking, and I eventually sat down to work on a list (as I am prone to do).
It seems to me that it's not a simple matter. Ultimately, the purpose is to help in the fight against cancer... but how would this web site help in that effort? In its own small way, what is its role?
jonnymac – May 4, 2009 – 1:56pm
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-- 40 Days Until Relay --
Hello! This is Jon Reynolds in East Tennessee... I'm the Website Chair for the Relay For Life of Greene County. We live in the foothills of the Southern Appalachians, near the intersection of Tennessee, North Carolina, and Virginia. It's a pretty place... please stop by and visit us at www.relayforlife.org/greenetn !
It's now just 40 days until Relay, and I thought that it's high time to introduce myself and share some thoughts about my experiences this year as the Relay's website chair.
On top of my mind is how I got involved in all this.
jonnymac – May 3, 2009 – 8:19am
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I saw a relay site where on their home page they changed the celebrate home fight back logo in the upper left corner to an animated gif of sponsor logo's. I know how to make the animated gif and can rezise it if needed but how to I make it show up on the website. When I choose edit on the home page it only lets me change the body and not that logo. I'm sure I'm just overlooking something but how do I fix this to my gif image.
Richard
slickrick101 – April 25, 2009 – 11:54pm
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I dont know what happened, Im sure I did something wrong, but in editing our event greeting page somehow it is so wide now that you cant see all of it. I have tried to grab the edge and drag it smaller but it doesnt do anything.
Please help!
Thanks,
Becky
www.relayforlife.org/mulberryfl
bkerber – April 25, 2009 – 10:51am
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I have had several people register twice and I have made the second registrations both inactive and private. However, our Data entry Lady had trouble with entering a donation because she could still see the inactive participant (there was no way for her to distinguish between the two from the page she was on).
I was wondering if there was a way to delete these duplicates.
Any suggestions would be helpful.
Thanks!
Christi
www.relayforlife.org/berkeleywv
christigainer – April 2, 2009 – 3:49pm
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On the list showing the top teams, the name showing for our top team is incorrect. When I click on the name, the correct team page comes up, but the name on the list is wrong. Where and how do I fix this?
Thanks!
Esther
camdengaelg – April 2, 2009 – 12:45pm
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Significant error with Batch Data Entry app has been corrected - Updated 3/25/09
Go to the ROCN site Implementation Guide page and download version 0325 of the appropriate batch data entry application for your Event. DO NOT use the prior version 0220.
Background. The Excel batch data entry applications use the Participant_Constituent_ID field to credit offline donations or registration fees to an individual Relayer. In the last few weeks, the CONS_ID has changed from a seven to an eight digit field, e.g., 10001234. The batch data entry application expected a seven digit field, so invalid, e.g., 1234 when the leading 1 is not read, record identifiers were being written to the upload CSV file and the transactions were being rejected and the batch upload "completed with errors".
Rick Bodson – March 24, 2009 – 7:31pm
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Rick,
I am preparing the total amount of t-shirts we will need to order this year for our event. After viewing all the reports available and speaking with my staff person, can you tell me how I can put shirt "totals" (i.e.-# of smalls, # of medium, # of large, etc). It seems that there would be an easier way than to do all of this manually. With over 2000 registered participants, this would be a daunting task. I'm sure there's a simple solution that I am overlooking. Thank you in advance for your help. Have a great weekend!
CarolJamison – March 22, 2009 – 2:02am
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Hi,
In another thread (http://www.relayforlife.org/relay/node/5158) a relayer from Randolph City, NC writes ,"I just added Relay to my FB page. There are a couple of ways to do this. One is from your personal page on the Relay site, look for add to Facebook. It then gives you the option to add Relay to your profile..."
I do not see a Facebook option in personal pages for our Front Royal/Warren Co. website. How would I go about adding this option for our website?
Thank you for your assistance.
Kind regards,
Claudia Pfeiffer, Online Chair
Relay for Life of Front Royal / Warren County
www.frwcrelay.org
cppfeiffer – March 17, 2009 – 5:10pm
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I am the Online Chair for the Relay for Life at Western Carolina University. I send weekly e-mails about our event, and I always receive the test messages at my e-mail address before I actually send the messages. However, I am not receiving the actual e-mails (after my review).
I'm also not receiving Relay e-mails sent by my Committee members here at my university. My ACS staff partner isn't sure why this is, and I don't know, either. I'd like to stay up-to-date on all e-mails being sent at my university, so I'd appreciate any advice.
Thank you.
Russell C.
rgcviper – March 10, 2009 – 1:11pm
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Rick,
I'm sure this is a simple question with a simple answer; however, I have searched for it for a couple of months now...literally. I feel silly even to ask; but, here goes! I have corporate sponsors who are also teams. I've entered them as sponsors and linked their respective team accordingly; yet I'm unable to get these funds to reflect on the team's webpage. How do I make this happen and still reflect these organizations as sponsors? I'm one who reads and researches questions before asking them. This one continues to stump me!
CarolJamison – March 9, 2009 – 12:36am
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Hi! Our Relay is hosting a 5-K Race for Hope in conjunction with our Relay for Life event this year. How can I create a link on the navigation bar where our 5-K participants can click on it and go directly to a page which allows them to register and pay online for the race? I have tried several times, but I cannot find a direct link to the individual sign up page. Every time I copy the url and paste it into a page, when I click on it, it takes me to a different source.
http://www.relayforlife.org/enka
Thanks,
Debi Morgan
debimorgan – February 20, 2009 – 1:52pm
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Ok, so I am very new to this. One of my school's teams is doing great and has gotten 60 people to sign up. However, now the site won't let anyone else join the team because it says the team is "full". This is a sorority and there are other girls eager to join their team... How do I increase the number of participants allowed per team? Is there an option where I can even do this? thanks!
jasman89 – February 17, 2009 – 9:02pm
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I have entered monies as offline donations on my personal page and since they are not real people I have put in, say, first name day, last name off, for a day off chance Im selling at work. Can I keep this from showing up on my scrolling donator list?
Thanks
bkerber – February 13, 2009 – 10:08pm
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I got this from a Team Captain:
So I'm trying to register the team right now but my account is with the Lake Charles relay and i need it to be with the Jefferson County South-Mid. I tried to just start a new account but it wont let me because it is the same email. Any idea on how to switch from Lake Charles to Jefferson County South-Mid? Or how to just delete my account and create a new one?
Anotherwords, she participated in the Lake Charles Relay last year but wants to participate in the Mid/South Jefferson Relay this year. When she logs in using last year's login info, it's trying to sign her up for Lake Charles again. I don't have my book with me here at work... Is there a way to change the default event? Any suggestions for a fix other than create a new email account?
KarenPilgrim – February 9, 2009 – 3:41pm
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What is the easiest way to upload pictures to your site???
Thanks!
creasew – February 9, 2009 – 2:38pm
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Hi,
My name is Joe Hart and I'm a first-time Online Chair (so be gentle with me =). Our relay is located in Oregon, which I realize is a long way from the 'South Atlantic', but this seemed like a group of like-minded folks -- please point me in the right direction if I'm in the wrong forum.
I've successfully launched our event's website, and am now attempting to send out a recruitment e-mail to last year's participants. I've followed the documentation but am unable to schedule the e-mail delivery because its status is set to 'Draft'. My question is who normally moves it to the Approved status? And if it's me, how might I go about it? =)
Thanks in advance.
JHart – February 9, 2009 – 12:52am
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We have several Relays in the Charlotte area, and one of our teams recently signed up for one event but actually meant to participate in a different one. Is it possible to simply move a team from one event to another? Or do we need to delete them from the one and have them add themselves to the other?
cmittman – February 2, 2009 – 11:55am
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The Relayers in Phillipsburg, New Jersey, have issued an interesting challenge...A massive Relay quilt to be constructed at their Event but shared across the nation, a la AIDS quilt. Read all about it here.
Need more info? Contact Terry Todd, Phillipsburg (NJ) Relay.
Have your Relay be part of something huge.
/Rick
Rick Bodson – January 29, 2009 – 5:50am
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Our region is trying to get some feedback from others about utilizing a cash/check registration option on your Relay websites, meaning that the participant registers on the website but chooses to pay offline by cash or check. If you are using this option, have you found that this has helped or hindered your Relay? For example, has it has helped because it allows people to still register online even if they are not comfortable using a credit card on the website. or was it more hassle then it was worth because it is hard to keep track of who paid and who didn't and follow-up with all of those individuals whodid not pay.
burdie221 – January 27, 2009 – 4:48pm
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Hey, I have a question/request that a team captain sent me, and I can't find a solution either in the EMC or in the documentation.
When the participant registered, she checked all her degrees. Now, she finds that all of those degrees get appended to her name when she sends out emails, and she doesn't want that. Does anyone know how I can remove those for her?
Eddie White
Greensboro, NC
punslinger1960 – January 26, 2009 – 7:52am
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I have a team that registered early before the website was set up to offer the $150 team registration fee. Now they would like to do the team registration fee, rather than having each participant pay a separate fee because that is how they registered last year. I can't find any option to change their registration at this point and was wondering what I can do.
Thanks!
sbishop23 – January 21, 2009 – 11:39am
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hi- I have the slide show all set- but I don't know how to add it to my front page. I have tried the ole copy and paste but I must be copying the wrong stuff. Thank you for any help. Pam
proach1015 – December 8, 2008 – 4:59pm
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I am the Online Chair for Cape Coral, Florida Relay for Life. How do I get the Kill Cigarettes video uploaded to my site?
Thanks,
Audrey
audreylois – November 18, 2008 – 10:01pm
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My Chairman would like me to create a forum page on our Relay website called "Ask the Chair" so that participants can post questions and she can answer them. Does anyone know if this is possible and if so how to do it?
Thanks,
Leslie
Queen Anne-KI RFL
RelayLeslie – October 31, 2008 – 8:01pm
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As you approach and go through Relay week-end, please consider these steps for your Event site.
A few days before Relay (consult with your Luminaria Chair), disable the ability to buy Luminaria online.
Rick Bodson – October 23, 2008 – 2:57pm
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Hey Rick, Do we have the capability to delete a duplicate team this year, or do we need to submit a ticket for that? Thanks, Nancy
Nancy Caine – October 23, 2008 – 10:41am
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I have uploaded new forms and documents for our site. If I am signed in as the event Manager and I click on "Documents and Settings" in the menu on the left hand side, the page comes up but all I see is the title "Documents and Forms". None of the Document or Form links show up. I can leave this page up and Log Out. As soon as I Log Out, the entire page appears. If I sign in again as the Event Manager, it goes away again. Thank you, Theresa
TheresaHartman – October 16, 2008 – 11:34am
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DebbieJones – August 9, 2007 – 9:39am
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